Viostream Help Center

Stuart Auld
stuart.auld@viostream.com

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Updated June 26th, 2020 by Stuart Auld

Creating an accessible Player

Viostream Players include a number of features designed to achieve WCAG 2.0 compliance. When used in conjunction with our other accessibility features, an accessible player ensures that vision or hearing-impaired viewers are able to access your media assets. This guide will step you through the process of creating an accessible Player and using it t...

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Updated June 22nd, 2020 by Stuart Auld

What can I upload?

Viostream supports a wide range of codecs and containers: Container Audio codecs Video codecs None  AVC (H.264), DV/DVCPRO, MPEG-1, MPEG-2 Audio Video Interleave Dolby® Digital, Dolby® Digital Plus™, Dolby® E frames carried in PCM streams, MPEG Audio, PCM DivX/Xvid, DV/DVCPRO, Uncompressed Adobe® Flash® AAC AVC (H.264), Flash® 9 File, H.263 Matroska...

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Updated June 23rd, 2020 by Stuart Auld

How do I find the playback link for a media asset?

From the media library, locate the asset you wish to share and click on its title. Click the Distribution tab. Click the playback link to view the page or press copy link to copy the link to your clipboard....

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Updated June 23rd, 2020 by Stuart Auld

How do I create a user?

Info You need to have admin access in order to add users To add a new user into your Viostream account, please follow the steps below. Navigate to the Account management / Users tab. In the top right of the screen, click on the +Add button. On the pop-up window insert an email, first name, surname and choose a role for the new user. Click on Save. A...

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Updated June 26th, 2020 by Stuart Auld

Organisation overview

Viostream provides a number of features to help you organise your media library. Channels are a formalised organisational structure that enable you to group your media to be embedded on a playlist or Site. Tags are a more informal method of organising your media. These can be added on an ad-hoc basis and are useful for filtering your media. Organise...

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Updated June 25th, 2020 by Stuart Auld

How do I tag a media asset?

From the media library, locate the media asset you wish to tag and click on its title. Scroll down to the Tags field. Type in a tag and press enter. Repeat step 3 for more tags. Click Save...

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Updated June 22nd, 2020 by Stuart Auld

How do I contact Viostream?

Contacting Viostream If you don't find what you need on this site and need to get in touch, you can contact us via phone or email. Phone: 1300 048 131 Email: support@viostream.com...

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Updated June 26th, 2020 by Stuart Auld

Organise With Channels

Channels are used to organise your media assets. Viostream customers use channels to group media by category, department, or to create a simple channel playlist to embed on a website. You can create an unlimited number of channels, and individual media assets can be added to multiple channels. Example A consultancy group "ABC Consulting" has a range...

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Updated June 25th, 2020 by Stuart Auld

How do I upload a closed caption file?

From the media library, locate the media asset to which you wish to add transcripts and click on its title. Click the Accessibility tab Click the Upload Captions button Select your file and click Open Supported file extensions are srt and vtt....

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Updated June 24th, 2020 by Stuart Auld

How do I make a Player the default for my account?

New Viostream accounts use a default Viostream Player with some standard settings. You can set a custom Player to be your account default Player. This will impact all links and embed for assets across the account, unless a specific player is specified on a per-embed basis. Navigate to the Players tab. Select the Title of the Player you wish to make ...

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Updated June 26th, 2020 by Stuart Auld

Sharing simple links

One of the easiest ways to publish your content is to share simple links with your audience. This is helpful for getting feedback on a video, distributing a one-off internal webcast and other situations where you don't want to build a site around your media asset. Share a playback link The playback link is a simple link hosted on publish.viostream.c...

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Updated June 25th, 2020 by Stuart Auld

How do I change the Player used on a Site?

Updating the Player used on a Site is a simple process: Navigate to the Sites tab. Select the Title of the Site you wish to update. Select the Player you wish to use. Press the Save button. Click the Launch Editor link. This will open in a new tab. Click the Publish tab, and click the blue Publish button to confirm....

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Updated June 26th, 2020 by Stuart Auld

How do I create an IP restriction profile?

From the account management section, locate the Restriction profiles tab. Click the + Add button. Type a name for your profile and click the Continue button. Select the IP Whitelist link. Type in an IP range that you wish to allow and click Add. Repeat step 5 for further ranges. When you are finished adding ranges, click Close....

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Updated June 26th, 2020 by Stuart Auld

Accessibility overview

Viostream enables you to distribute media assets to viewers with hearing and/or vision impairments. By using the accessibility features within Viostream, you can deliver your media assets in line with WCAG 2.0 guidelines. This ensures that your content is: Perceivable Operable Understandable Robust It is important to note that the content of your me...

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Updated June 25th, 2020 by Stuart Auld

How do I add media to a Channel?

There are two ways to add media to a Channel: Add an individual media asset to one or more Channels From the media library, locate the media asset you wish to add and click on its title. Scroll down and select the Channels field. Type the name of the Channel to which you would like to add this media asset, or select it from the helper field. Repeat ...

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Updated June 24th, 2020 by Stuart Auld

How do I use a script embed for a Channel?

From the channel library, locate the Channel you wish to embed and click on its title. Click the Distribution tab. (optional) choose a custom player. Click the Copy code button to copy the embed code to your clipboard. Paste the embed code into your web publishing software....

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Updated June 26th, 2020 by Stuart Auld

Organise with Tags

Tags are used to organise your media library in a non-hierarchal fashion. Viostream users can use tags to associate different properties of their media assets, whether it be topic, location, presenter, target audience or video length. Unlike Channels, tags are designed to be free form, and are mainly used to enable you to better filter your media. C...

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Updated June 24th, 2020 by Stuart Auld

How do I use a specific Player in an embed?

Viostream allows you to select a specific Player every time you embed a media asset or a Channel. To choose the Player in your embed, simply add the playerKey attribute to your script or iframe embed. Script example <script src="https://publish.viostream.com/player/nz6rphenhea7xp?playerKey=s-nhj15se"></script> Iframe example <iframe s...

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Updated June 26th, 2020 by Stuart Auld

Publishing Overview

Viostream is designed to make it easy for you to publish your media in a wide range of ways. Viostream gives you the tools share content with a small team, your entire organisation, or the world. This guide covers the different features Viostream provides in relation to publishing media assets. Sharing simple links‍  →...

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Updated June 26th, 2020 by Stuart Auld

How do I unsuspend a user?

Info You need to have admin access in order to unsuspend users For security reasons, a user may be suspended if they enter and incorrect password too many times. In this case they be unsuspended before accessing the platform. Navigate to the Account management / Users tab. Click on the name of the user you want to unsuspend. Click the "Unsuspend" li...

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Updated June 25th, 2020 by Stuart Auld

How do I create or edit a closed captions file?

If you wish to create or edit your own closed captions file, you can do so using a text editor such as Notepad++ or VS Code. Note: word processing software such as MS Word is not suitable for creating caption files. Viostream supports captions formatted in accordance with the WebVTT standard. A WebVTT file in general consists of a sequence of text s...

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Updated June 24th, 2020 by Stuart Auld

How do I edit a user?

Info You need to have admin access in order to edit users You may edit a user's first name, surname and role. Editing a user's email address is not supported. Navigate to the Account management / Users tab. Click on the name of the user you want to edit. Make the required changes. Click Update....

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Updated June 23rd, 2020 by Stuart Auld

How do I sign up for a free trial?

Signing up for a free Viostream trial If your company is not a Viostream customer, you can request a 30 day free trial to get started. Never miss an opportunity to strengthen your video strategy Get started quickly Upload and share your videos instantly See how your videos are performing in real-time Invite your colleagues to experience for themselv...

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Updated June 24th, 2020 by Stuart Auld

How do I upload a transcript file?

From the media library, locate the media asset to which you wish to add transcripts and click on its title. Click the Accessibility tab Click the Upload Transcript button Select your file and click Open Supported file extensions are html, htm,pdf,txt,rtf,doc and docx....

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Updated June 24th, 2020 by Stuart Auld

How do I delete a user?

Info You need to have admin access in order to delete users Deleting users is permanent and cannot be undone. All media and audit data for the user will be retained. If you wish to reinstate the user, you can simply add them again. Navigate to the Account management / Users tab. Locate the user you wish to remove and click the delete icon located on...

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Updated June 24th, 2020 by Stuart Auld

How do I use a script embed for a media asset?

From the media library, locate the asset you wish to embed and click on its title. Click the Distribution tab. (optional) choose a custom player and start time Click the Copy code button to copy the embed code to your clipboard Paste the embed code into your web publishing software....

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Updated July 21st, 2020 by Stuart Auld

How do I add a watermark to my videos?

Viostream enables you to burn a watermark into every video at the time of upload. This is applied at an account wide level, and is typically used to enforce corporate branding across your library. Navigate to the account management » watermark page Toggle the enable switch Upload your watermark image Select a position for the image Click save Note: ...

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Updated June 24th, 2020 by Stuart Auld

How do I select alternative audio tracks?

If the media asset you're viewing contains multiple audio tracks, you can toggle between them easily. Simply click the headphone icon in the Player, and select the track you would like to hear....

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Updated June 24th, 2020 by Stuart Auld

How do I use an iframe embed for a Channel?

From the channel library, locate the Channel you wish to embed and click on its title. Click the Distribution tab. Under the Embed section, click the Iframe tab. (optional) choose a custom player and set the width of the iframe. Click the Copy code button to copy the embed code to your clipboard. Paste the embed code into your web publishing softwar...

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Updated June 26th, 2020 by Stuart Auld

How do I embed an audio-only player?

If you have a media asset or a Channel that is audio-only, you may wish to embed a streamlined audio-only player. Viostream enables this feature via a query string in the embed code. To request an audio-only player, simply add the the F=ao parameter to the query string in your embed. Examples Script embed <script src="https://publish.viostream.co...

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Updated June 24th, 2020 by Stuart Auld

How do I create a Player?

To create a new player in your Viostream account, please follow the steps below. Navigate to the Players tab. In the top right of the screen, click on the + New player button. On the pop-up window, enter a name for the player. Click the Create button. You will then be taken to the Player page where you can customise the settings....

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Updated June 24th, 2020 by Stuart Auld

How do I rename an audio track?

From the media library, locate the media asset you wish to update and click on its title. Click the Accessibility tab Under the Audio Tracks section, type in the new name(s) for your audio tracks. Click Update...

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Updated June 24th, 2020 by Stuart Auld

How do I use an iframe embed for a media asset?

From the media library, locate the asset you wish to embed and click on its title. Under the Embed section, click the Iframe tab. (optional) choose a custom player and start time. Click the Copy code button to copy the embed code to your clipboard. Paste the embed code into your web publishing software....

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Updated June 23rd, 2020 by Stuart Auld

How do I embed a media asset using javascript?

From the media library, locate the asset you wish to share and click on its title. Click the Distribution tab. In the embed code section, click copy code to copy the javascript snippet to your clipboard. Add the javascript to your external web page and publish it....

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Updated June 26th, 2020 by Stuart Auld

Creating an accessible media asset

Viostream includes a number of features designed to improve accessibility. You can choose to use only some features, or enable the full suite and achieve WCAG 2.0 compliance. This guide will step you through the different accessibility features available for media assets in Viostream. Closed Captions Closed captions are a text file most commonly con...

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Updated June 25th, 2020 by Stuart Auld

How do I order closed captions and transcripts?

From the media library, locate the media asset to which you wish to add transcripts and click on its title. Click the Accessibility tab Ensure that you have enough minutes in your account - you can compare your available minutes in the Convert Video to Text section with the duration of the asset in the side bar. If you need more minutes, please cont...

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Updated June 26th, 2020 by Stuart Auld

How do I apply a restriction profile to a media asset?

From the media library, locate the media asset you wish to restrict and click on its title. Scroll to the Restrictions picker and select a restriction profile. Click Save....

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Updated June 23rd, 2020 by Stuart Auld

How do I find the download link for a media asset?

From the media library, locate the asset you wish to download and click on its title. Click the Distribution tab. Click the download link to download the asset or press copy link to copy the download link to your clipboard....

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