Viostream Help Center

Stuart Auld
stuart.auld@viostream.com

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Updated March 8th, 2021 by Stuart Auld

What are your minimum TLS (SSL) requirements?

Viostream has slightly different TLS requirements for different platform components, according to the following table: Component TLS versions supported Publish TLSv1.3, TLSv1.2, TLSv1.1* Console and other administrative endpoints TLSv1.2 Note: support for TLSv1.1 will be dropped by June 2021....

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Updated August 6th, 2021 by Stuart Auld

Supported audio and video formats

Viostream supports a wide range of codecs and containers: Container Audio codecs Video codecs None  AVC (H.264), DV/DVCPRO, MPEG-1, MPEG-2 Audio Video Interleave Dolby® Digital, Dolby® Digital Plus™, Dolby® E frames carried in PCM streams, MPEG Audio, PCM DivX/Xvid, DV/DVCPRO, Uncompressed Adobe® Flash® AAC AVC (H.264), Flash® 9 File, H.263 Matroska...

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Updated June 24th, 2020 by Stuart Auld

How do I edit a user?

Info You need to have admin access in order to edit users You may edit a user's first name, surname and role. Editing a user's email address is not supported. Navigate to the Account management / Users tab. Click on the name of the user you want to edit. Make the required changes. Click Update....

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Updated June 26th, 2020 by Stuart Auld

Publishing Overview

Viostream is designed to make it easy for you to publish your media in a wide range of ways. Viostream gives you the tools share content with a small team, your entire organisation, or the world. This guide covers the different features Viostream provides in relation to publishing media assets. Sharing simple links‍  →...

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Updated November 12th, 2020 by Stuart Auld

How do I create a user?

Info This guide assumes that you are a user with admin rights. Create a new user is on the  Account Management page. From the top right-hand side  menu, click on Account Management . In the top right of the screen, click on the +Add button. On the pop-up window insert an email, first name, surname and choose a role for the new user. Click on Save. A...

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Updated September 24th, 2021 by Stuart Auld

Using the Caption editor

Viostream's caption editor lets you edit and publish automatically generated captions, as well as edit existing premium or uploaded captions file. To access the editor, click the Publish button on an Automated Caption, or the pencil icon on an existing caption. The caption editor itself has a number of features to make it easy for you to edit your c...

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Updated August 13th, 2021 by Stuart Auld

What URLs do end viewers use to access content?

Depending on your network security settings, you may need to whitelist domains to access viostream content (all served over port 443). api.app.viostream.com app.viostream.com cdn.app.viostream.com cdn2.app.viostream.com hub.app.viostream.com image.app.viostream.com media.app.viostream.com publish.viostream.com *.publish.viostream.com s.viostream.com...

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Updated June 24th, 2020 by Stuart Auld

How do I select alternative audio tracks?

If the media asset you're viewing contains multiple audio tracks, you can toggle between them easily. Simply click the headphone icon in the Player, and select the track you would like to hear....

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Updated March 1st, 2021 by Stuart Auld

What do "Play Rate" and "Engagement Score" mean?

Play Rate The play rate is simply the total number of plays divided by the total number of loads. For every load, only one play can be sent - so clicking pause and then play does not count as a second play. A 50% play rate would mean that half the viewers who visited a page where the video is displayed clicked the play button. Engagement Score The e...

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Updated June 25th, 2020 by Stuart Auld

How do I tag a media asset?

From the media library, locate the media asset you wish to tag and click on its title. Scroll down to the Tags field. Type in a tag and press enter. Repeat step 3 for more tags. Click Save...

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Updated June 23rd, 2020 by Stuart Auld

How do I embed a media asset using javascript?

From the media library, locate the asset you wish to share and click on its title. Click the Distribution tab. In the embed code section, click copy code to copy the javascript snippet to your clipboard. Add the javascript to your external web page and publish it....

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Updated June 24th, 2020 by Stuart Auld

How do I rename an audio track?

From the media library, locate the media asset you wish to update and click on its title. Click the Accessibility tab Under the Audio Tracks section, type in the new name(s) for your audio tracks. Click Update...

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Updated March 25th, 2021 by Stuart Auld

Setting Up SSO for your users

Viostream provides an integration to external identity providers for Professional and Enterprise customers. Please note that the following instructions are generic - please consult you identity provider documentation on how to execute each step. Step 1: Create application To set up the integration, create a new SAML application in your identity prov...

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Updated June 3rd, 2021 by Stuart Auld

How do I contact Viostream?

Contacting Viostream If you don't find what you need on this site and need to get in touch, you can contact us via phone or email. Phone: 1300 048 131 Email: help@viostream.com...

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Updated June 23rd, 2020 by Stuart Auld

How do I sign up for a free trial?

Signing up for a free Viostream trial If your company is not a Viostream customer, you can request a 30 day free trial to get started. Never miss an opportunity to strengthen your video strategy Get started quickly Upload and share your videos instantly See how your videos are performing in real-time Invite your colleagues to experience for themselv...

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Updated August 19th, 2021 by Stuart Auld

Organise with Tags

Tags are used to organise your media library in a non-hierarchal fashion. Viostream users can use tags to associate different properties of their media assets, whether it be topic, location, presenter, target audience or video length. Unlike Channels, tags are designed to be free form, and are mainly used to enable you to better filter your media. H...

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Updated June 26th, 2020 by Stuart Auld

Sharing simple links

One of the easiest ways to publish your content is to share simple links with your audience. This is helpful for getting feedback on a video, distributing a one-off internal webcast and other situations where you don't want to build a site around your media asset. Share a playback link The playback link is a simple link hosted on publish.viostream.c...

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Updated June 24th, 2020 by Stuart Auld

How do I delete a user?

Info You need to have admin access in order to delete users Deleting users is permanent and cannot be undone. All media and audit data for the user will be retained. If you wish to reinstate the user, you can simply add them again. Navigate to the Account management / Users tab. Locate the user you wish to remove and click the delete icon located on...

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Updated September 24th, 2021 by Stuart Auld

Using Channels

Channels are used to organise your media assets. Viostream customers use channels to group media by category, department, or to create a simple channel playlist to embed on a website. You can create an unlimited number of channels, and individual media assets can be added to multiple channels. Example A consultancy group "ABC Consulting" has a range...

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Updated June 24th, 2020 by Stuart Auld

How do I create a Player?

To create a new player in your Viostream account, please follow the steps below. Navigate to the Players tab. In the top right of the screen, click on the + New player button. On the pop-up window, enter a name for the player. Click the Create button. You will then be taken to the Player page where you can customise the settings....

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Updated June 26th, 2020 by Stuart Auld

How do I unsuspend a user?

Info You need to have admin access in order to unsuspend users For security reasons, a user may be suspended if they enter and incorrect password too many times. In this case they be unsuspended before accessing the platform. Navigate to the Account management / Users tab. Click on the name of the user you want to unsuspend. Click the "Unsuspend" li...

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Updated July 21st, 2020 by Stuart Auld

How do I add a watermark to my videos?

Viostream enables you to burn a watermark into every video at the time of upload. This is applied at an account wide level, and is typically used to enforce corporate branding across your library. Navigate to the account management » watermark page Toggle the enable switch Upload your watermark image Select a position for the image Click save Note: ...

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Updated June 26th, 2020 by Stuart Auld

How do I embed an audio-only player?

If you have a media asset or a Channel that is audio-only, you may wish to embed a streamlined audio-only player. Viostream enables this feature via a query string in the embed code. To request an audio-only player, simply add the the F=ao parameter to the query string in your embed. Examples Script embed <script src="https://publish.viostream.co...

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Updated June 24th, 2020 by Stuart Auld

How do I upload a transcript file?

From the media library, locate the media asset to which you wish to add transcripts and click on its title. Click the Accessibility tab Click the Upload Transcript button Select your file and click Open Supported file extensions are html, htm,pdf,txt,rtf,doc and docx....

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Updated August 3rd, 2021 by Stuart Auld

How do I apply a restriction profile to a media asset?

From the media library, locate the media asset you wish to restrict and click on its title. Click the Access tab Select a restriction profile. Click Save....

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Updated June 25th, 2020 by Stuart Auld

How do I change the Player used on a Site?

Updating the Player used on a Site is a simple process: Navigate to the Sites tab. Select the Title of the Site you wish to update. Select the Player you wish to use. Press the Save button. Click the Launch Editor link. This will open in a new tab. Click the Publish tab, and click the blue Publish button to confirm....

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Updated June 24th, 2020 by Stuart Auld

How do I use a script embed for a Channel?

From the channel library, locate the Channel you wish to embed and click on its title. Click the Distribution tab. (optional) choose a custom player. Click the Copy code button to copy the embed code to your clipboard. Paste the embed code into your web publishing software....

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Updated June 24th, 2020 by Stuart Auld

How do I use a specific Player in an embed?

Viostream allows you to select a specific Player every time you embed a media asset or a Channel. To choose the Player in your embed, simply add the playerKey attribute to your script or iframe embed. Script example <script src="https://publish.viostream.com/player/nz6rphenhea7xp?playerKey=s-nhj15se"></script> Iframe example <iframe s...

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Updated June 26th, 2020 by Stuart Auld

How do I create an IP restriction profile?

From the account management section, locate the Restriction profiles tab. Click the + Add button. Type a name for your profile and click the Continue button. Select the IP Whitelist link. Type in an IP range that you wish to allow and click Add. Repeat step 5 for further ranges. When you are finished adding ranges, click Close....

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Updated June 24th, 2020 by Stuart Auld

How do I use an iframe embed for a media asset?

From the media library, locate the asset you wish to embed and click on its title. Under the Embed section, click the Iframe tab. (optional) choose a custom player and start time. Click the Copy code button to copy the embed code to your clipboard. Paste the embed code into your web publishing software....

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Updated August 25th, 2020 by Stuart Auld

How do I secure an event or site with Azure AD?

Part 1 - Viostream setup From the events library or sites library, locate the event or site you wish to secure and click on its title. Click the access tab Click Enable Viewer Registration Click SAML Login Take a note of the ACS URL for the next steps. Part 2 - Azure AD setup Log in to Azure AD Click the Enterprise Applications tab Click New Applica...

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Updated June 24th, 2020 by Stuart Auld

How do I use an iframe embed for a Channel?

From the channel library, locate the Channel you wish to embed and click on its title. Click the Distribution tab. Under the Embed section, click the Iframe tab. (optional) choose a custom player and set the width of the iframe. Click the Copy code button to copy the embed code to your clipboard. Paste the embed code into your web publishing softwar...

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Updated June 24th, 2020 by Stuart Auld

How do I make a Player the default for my account?

New Viostream accounts use a default Viostream Player with some standard settings. You can set a custom Player to be your account default Player. This will impact all links and embed for assets across the account, unless a specific player is specified on a per-embed basis. Navigate to the Players tab. Select the Title of the Player you wish to make ...

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Updated June 24th, 2020 by Stuart Auld

How do I use a script embed for a media asset?

From the media library, locate the asset you wish to embed and click on its title. Click the Distribution tab. (optional) choose a custom player and start time Click the Copy code button to copy the embed code to your clipboard Paste the embed code into your web publishing software....

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