How do I order closed captions and transcripts?

Written by Stuart Auld

Last published at: June 25th, 2020
  1. From the media library, locate the media asset to which you wish to add transcripts and click on its title.
  2. Click the Accessibility tab
  3. Ensure that you have enough minutes in your account - you can compare your available minutes in the Convert Video to Text section with the duration of the asset in the side bar. If you need more minutes, please contact your Account Manager or click the + Add Minutes button.
  4. Click the Order a Caption and Transcript button
  5. Click Continue

Transcripts and captions will automatically be loaded to the asset within 2 business days. If you require a faster turnaround, please contact your Account Manager before requesting the captions.