How do I unsuspend a user?

Written by Stuart Auld

Last published at: June 26th, 2020

Info

You need to have admin access in order to unsuspend users

For security reasons, a user may be suspended if they enter and incorrect password too many times. In this case they be unsuspended before accessing the platform.

  1. Navigate to the Account management / Users tab.
  2. Click on the name of the user you want to unsuspend.
  3. Click the "Unsuspend" link on the top of the pop-up.