In April 2017 Viostream launched a brand new player experience. The new player focused on serving HTML5 first, full responsiveness and a redesign of chapters and playlists (read more here).
The new player is ready for you to use, and your account can be seamlessly upgraded in a matter of minutes.
Feature development for the old player has stopped, and the new player already has a slew of features (see below) not available on the old player.
- Embeddable Collections
- Upgraded player design
- Multiple chapter options
- Improved playlist
- Responsive player
- Updated play page
- HTML5 first player
- 360 video
- Timecode query string controls
- Design control for events
How to preview
To access the new player functionality before your account is upgraded, navigate to this URL.
Here you will be able to create new players, without impacting your old players. You will notice the design interface has improved and there are greater options for functionality and design of playlist, chapters and interactive transcripts.
In order to test this functionality and embed a media asset, you will need to change your script from
N.B. the embed directory changes to player and you must specify the id of your new player as the playerKey in the query string
How to upgrade
Upgrading is easy, simply have your account administrator contact Viostream support (email@example.com) to request the upgrade. The process only takes a matter of moments and will see all of your existing players converted to the new format with zero impact on your existing links and embeds.
Viostream will be dropping support for the old player on 1st October 2017 but we will be upgrading customers ahead of that deadline.
Q: What happens to my existing links and embeds when I upgrade?
A: Once upgraded they will continue to work as before but using the new player. There will be no downtime. Once upgraded you will also get the new embed codes in the console but the old ones will keep working.
Q: What are the technical ramifications of the upgrade?
A: The new player represents a slight change to our browser support matrix (Browser and device support). The most notable change is the omission of Internet Explorer 8/9 support.
Q: HTML5 first, what does that mean?
A: The old Viostream player used Adobe Flash as its primary means of playing video. Moderns browsers have recently removed native support for Adobe Flash in favour of an HTML5 video player. Our HTML5 first player ensures your users do not need to worry about installing third party plugins to watch your media.
Q: How do I know if my users will be affected?
A: Our unsupported browsers are only really available on unsupported operating systems. The exception here is organisations that may be forcing users to use older browsers/compatibility mode to support legacy applications. If you would help some help aggregating reporting on your users' browser use please contact firstname.lastname@example.org
Q: What will happen with my sites?
A: Sites will continue to use the current version until they are re-published. However, you will need to choose what player you want to use before publishing. We recommend you do this sooner rather than later so you can benefit from the new features.
Q: I have custom players, will they be migrated too?
A: Yes, your custom players will be migrated to the new version. You can then edit them and use some of the new exciting features available.
Q: We use the API or some custom code to generate script embeds, what do we need to do?
A: Your embeds will continue to work normally and you don't need to do anything immediately. However, in the medium term, we would advise you update your scripts to use the new format.
Q: Is the new player still accessible?
A: Yes, of course, the new player features have been built with accessibility in mind from the ground up.