Managing Site registered viewers

Manage access to your Sites with viewer login

Written by Stuart Auld
Updated on Dec 22, 2021

You can manage Registered Viewers on your Sites. This guide will help you easily understand this process.

Viewing and sorting Registered Viewers

1. Navigate to the Sites Library
2. Select the Site you want from the Sites List
3. In the Viewer Sign-in box, click the See all Viewers
4. Sort Registered Viewers by selecting their status on the top left hand corner:
   • Active Viewers
   • Pending Viewers
   • Suspended Viewers

Updating a registered viewer’s status and details

To set status of a Registered Viewer:

1. Click the edit icon next to a Registered Viewer
2. Registered Viewer details will be displayed
3. Select status from the Status drop-down
4. Make desired changes in the Name field
5. Click Save to save and apply changes
6. Close the modal to cancel the changes

Moderating new Registered Viewers

To enable Registered Viewer moderation on a Site:

1. Navigate to the Sites Library
2. Select the Site you want from the Sites List
3. In the Viewer Sign-in box, select the Change button
4. Toggle the Require Viewer Sign-in switch
5. Check the New registrations require approval prior to activation check box
6. Review the remaining settings under Viostream Registered Viewers and click Update

To moderate newly Registered Viewers:

1. Navigate to the Sites Library
2. Select the Site you want from the Sites List
3. In the Viewer Sign-in box, click the See all Viewers
4. Select Pending Viewers from the dropdown
5. Click the edit icon next to a Registered Viewer to update their status

Exporting a Registered Viewers List

1. Navigate to the Sites Library
2. Select the Site you want from the Sites List
3. In the Viewer Sign-in box, click the See all Viewers
4. Click CSV Export to download the list

Resetting a Site password

A Site Registered Viewer can reset or recover a password from the Site login page, if they forgot their password or entered the wrong password. To recover a password:

1. Navigate to the Site and click the Forgotten your password? link
2. Enter your registered email address
3. Click Send
4. Follow the instructions in your email to access the Site

Registered Viewers Activity log

The following activities are logged for each Registered Viewer

• Log in
• Log in failed
• Log out
• Access channel
• Media play
• Media complete

To view activities for each Registered Viewer:

1. Click the edit icon next to a Registered Viewer
2. Click on the Activity log tab to view and export the viewer’s activity.

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Related Docs

• Adding Media to a Site
• Creating a Site
• Customizing Site appearance
• Duplicating an existing Site