Frequently Asked Questions

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Viostream enables you to burn a watermark into every video at the time of upload. This is applied at an account wide level, and is typically used to enforce corporate branding across your library.

1. Navigate to the account management page
2. Click the Watermark tab
3. Toggle the enable switch
4. Upload your watermark image
5. Select a position for the image
6. Click Save

Note: watermarks are applied at the time of upload. To add a watermark to an existing Media Asset, please retranscode the asset.

1. From the Library, locate the Media Asset you wish to restrict and click on its title
2. Click the Access tab
3. Select a Restriction Profile
4. Click Save.

Updating the Player used on a Site is a simple process:

1. Navigate to the Sites tab
2. Click the Title of the Site you wish to update
3. Click the Edit button
4. Select the Player you wish to use from the dropdown menu
5. Press the Update button
6. Click the Launch Editor link. This will open in a new tab
7. Click the Publish tab, and click the blue Publish button to confirm

DataConnect

DataConnect is an additional module. To find out more on how DataConnect can work for you, please contact Customer Success.

Connecting Microsoft PowerBI

When in PowerBI you will need to connect your instance to Viostream. You can do this by following these steps:

1. From the “Home” tab select “Get data”
2. From the left-hand panel select “Database”
3. Scroll down the database list and select “Snowflake”
4. You will need to enter “server” and “Warehouse” fields
5. Select “OK”. PowerBI will start to import the Viostream schema

Contacting Viostream

If you don’t find what you need on this site and need to get in touch, you can contact us via phone or email, or via the live chat.

Phone: 1800 841 372

Email: help@viostream.com

1. Navigate to the Account Management page.
2. On the left menu, click on Restriction Profiles, and click + Add button, on the top right of the page.
3. In the modal displayed, add a title for the restriction, select Country Whitelist and click on the Continue button.
4. On the following page, click on the input and select the country allowed to access the item.
5. Click on the Country name and it will be displayed in the field. More than one country can be added per Restriction Profile.

1. Navigate to the Account Management page
2. On the left menu, click on Restriction Profiles, and click + Add button, on the top right of the page
3. In the modal displayed, add a title for the Restriction Profile, select Domain Whitelist and click on the Continue button
4. On the following page, type in a domain that is allowed to display the Media Asset or Channel
5. Click Add, and the domain will be displayed as part of the profile.
6. Multiple domains can be added to a Restriction Profile. Once all the domains you need have been added, click Close.

1. Navigate to the Account Management page.
2. On the left menu, click on Restriction Profiles, and click Add button, on the top right of the page.
3. Type a name for your profile.
4. Select IP Range Whitelist and click Continue.
5. Type in an IP range that you wish to allow and click Add.
6. Repeat step 5 for further ranges.
7. When you are finished adding ranges, click Close.

1. From the Channels Library, locate the Channel you wish to embed and click on its title
2. Click the Embed link under the preview Player
3. Click the script dropdown and select *iframe**
4. Click the Copy code button to copy the html snippet to your clipboard
5. Add the html to your external web page and publish it

1. From the Channels Library, locate the Channel you wish to embed and click on its title.
2. Click the Embed link under the preview Player.
3. Click the Copy code button to copy the javascript snippet to your clipboard.
4. Add the javascript to your external web page and publish it.

1. From the Library, locate the asset you wish to share and click on its title.
2. Click the Embed link under the preview Player
3. Click the script dropdown and select *iframe**
4. Click the Copy code button to copy the html snippet to your clipboard
5. Add the html to your external web page and publish it

1. From the Library, locate the Media Asset you wish to share and click on its title.
2. Click the Embed link under the preview Player.
3. Click the Copy code button to copy the javascript snippet to your clipboard.
4. Add the javascript to your external web page and publish it.

1. From the Library, locate the asset you wish to share and click on its title.
2. Click the Embed link under the preview Player
3. Click the Copy code button to copy the javascript snippet to your clipboard.
4. In Wordpress, edit the post where you want to embed your video.
5. Click the Add block button
6. Type html in the search bar and choose “Custom HTML”.
7. Paste the script tag in the HTML box.
8. Save and publish your post.

Note: the “Custom HTML” feature may not be available in some hosted Wordpress instances (e.g. free Wordpress.com plans)

If you have a Media Asset or a Channel that is audio-only, you may wish to embed a streamlined audio-only player. Viostream enables this feature via a query string in the embed code.

To request an audio-only player, simply add the the f=ao parameter to the query string in your embed. See the examples below:

Script embed

<script src="https://play.viostream.com/embed/s0m3m3d14?f=ao"></script>

Script embed w/ player

<script src="https://play.viostream.com/embed/s0m3m3d14?playerKey=s-0m3p14y3r&f=ao"></script>

Iframe embed

<iframe style="width:640px; height:360px; border:none; overflow: hidden"
  src="https://play.viostream.com/iframe/s0m3m3d14?f=ao"
  webkitallowfullscreen mozallowfullscreen allowfullscreen>
</iframe>

Note: if you have enabled SSO access to Viostream, MFA is controlled by your SSO provider and not by Viostream.

Viostream supports Multi-factor Authentication (MFA) using any Time-based One-time-Password (TOTP) application such as:

• Google Authenticator
• Authy
• Microsoft Authenticator
• LastPass Authenticator

MFA is enabled on your user account in the same familiar way as many other applications. You can find the MFA settings in your user settings menu, which you can access by clicking your username in the top navigation menu and selecting My settings.

To enable MFA, follow the instructions in the MFA panel on the user settings screen.

The account key is an alphanumerical key displayed on the top right-hand side of the Account Management page.

1. From the top navigation menu click on the cog icon

New Viostream accounts use a default Viostream Player with some standard settings. You can set a custom Player to be your account default Player. This will impact all links and embed for assets across the account, unless a specific player is specified on a per-embed basis.

1. Navigate to the Players Library.
2. Select the Title of the Player you wish to make default.
3. Click the Set this as the default player toggle.
4. Click Update to confirm.
5. You can confirm on the Players tab that the correct default has been set.

A responsive iframe will render well across a variety of devices and screen sizes.

In order to make your embedded iframe responsive, you need to wrap the iframe in a div and apply inline css. Follow these simple steps:

1. Get the iframe embed code and paste in into your HTML page.
2. Set the height and the width attributes of the iframe tag to 100%
3. Change the CSS position of the iframe tag to ‘absolute’ and set the left and top CSS parameters to ‘0’
4. Add a div container around the iframe tag as it is shown by the following sample code. The value of the ‘padding-bottom’ parameter is based on the aspect ratio of the content (in case of a 16:9 video the calculation is 9/16 = 0.5625)

Your final html code should look similar to the below:

<div style="padding-bottom:56.25%; position:relative; display:block; width: 100%">
  <iframe width="100%" height="100%"
    src="https://play.viostream.com/iframe/s0m3m3d14?playerKey=s0m3p14y3r"
    frameborder="0" allowfullscreen="" style="position:absolute; top:0; left: 0">
  </iframe>
</div>

Note: this feature is only available for Media that contain more than one audio track. Single audio track Media do not display the title of the audio track in the Player.

1. From the Library, locate the Media Asset you wish to update and click on its title
2. Click the Accessibility tab
3. Under the Audio Tracks section, type in the new name(s) for your audio tracks
4. Click Save

Viostream enables you to burn a watermark into every video at the time of upload. This is applied at an account wide level, and is typically used to enforce corporate branding across your library.

1. Navigate to the account management page
2. Click the Watermark tab
3. Toggle the enable switch
4. Upload your watermark image
5. Select a position for the image
6. Click Save

Note: watermarks are applied at the time of upload. To add a watermark to an existing Media Asset, please retranscode the asset.

1. Sign out of Viostream
2. Type your email address into the login form
3. Click the Forgot your password? link
4. Type your email address again and click Submit

After completing the above steps, we will send you an email containing a password reset link.

Part 1 - Viostream setup

1. From the Events Library or Sites Library, locate the Event or Site you wish to secure and click on its title.
2. Click the access tab
3. Click Enable Viewer Registration
4. Click SAML Login
5. Take a note of the ACS URL for the next steps.

Part 2 - Azure AD setup

1. Log in to Azure AD
2. Click the Enterprise Applications tab
3. Click New Application
4. Select Non-gallery application
5. Type a name for the application (e.g. Viostream) and click Add
6. Click Set up single sign-on
7. Click SAML
8. Click Edit next to Basic SAML Configuration
9. Enter Viostream as the Entity ID
10. Enter the ACS URL you copied from Viostream into the Reply URL box
11. Click Save
12. Copy the Login URL, Logout URL and Thumbprint back into Viostream, and click save.

Your Site will now be secured with Azure AD. For more detailed information on configuration, please consult Microsoft’s documentation.

If the Media Asset you’re viewing contains multiple audio tracks, you can toggle between them easily. Simply click the headphone icon in the Player, and select the track you would like to hear.

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1. From the Library, locate the Media Asset you wish to tag and click on its title.
2. Scroll down to the Tags field.
3. Type in a tag and press enter.
4. Repeat step 3 for more tags.
5. Click Save

1. From the Library, locate the Media Asset to which you wish to add transcripts and click on its title.
2. Click the Accessibility tab
3. Click the Upload Transcript button
4. Select your file and click Open

Supported file extensions are html, htm,pdf,txt,rtf,doc and docx.

Viostream allows you to select a specific Player every time you embed a Media Asset or a Channel.

To choose the Player in your embed, simply add the playerKey attribute to your script or iframe embed.

Script example

<script src="https://play.viostream.com/embed/nz6rphenhea7xp?playerKey=s-nhj15se"></script>

Iframe example

<iframe style="width:640px; height:360px; border:none; overflow: hidden"
    src="https://play.viostream.com/iframe/nz6rphenhea7xp?playerKey=s-nhj15se"
    webkitallowfullscreen mozallowfullscreen allowfullscreen>
</iframe>

You can also copy the Player-specific embed codes for a Media Asset or Channel from within Viostream. Simply navigate to the relevant page, select your preferred player and copy the embed code.

Player, Sites and Console

Viostream will serve an HTML5 player.

Users who access Viostream using an unsupported browser will be notified via a banner at the top of the page.

Browser support policy

Viostream policy is to deprecate support for browsers when they fall below 5% market share in our customers’ home markets. We encourage customers and end-users to upgrade to the most recent browser version. As an example, IE11 is no longer supported as it has less than 5% market share in Australia, Singapore, Malaysia, Indonesia and the United States ².

Additionally, browsers that have reached end-of-life from their suppliers are unsupported from the moment their provider ceases to provide support (e.g. Internet Explorer). We will not actively stop our services from working on these browsers, however we cannot guarantee our service to work. Viostream strongly suggests our customers upgrade their browsers as unsupported browsers will no longer receive any security or efficiency upgrades from the vendor.

Notes

¹ Only tablets that have more than 5% market share are supported, e.g. Samsung, Google, ASUS. Viostream only supports Android using their native browser and native player that can accept HLS content.

² Viostream uses http://gs.statcounter.com/ as a reference to determine these percentages.

Viostream has slightly different TLS requirements for different platform components, according to the following table:

* Note: support for TLSv1.1 will be dropped in 2022.

Viostream supports all modern browsers (sorry Internet Explorer) across all devices, so you can feel confident that your video will be accessible to everyone who presses “play”.

However, different browsers sometimes have little quirks. Safari refuses to play HLS video that does not have an audio track. We don’t know why, but if your video plays everywhere except for Safari, this might be the reason.

Note: Chrome on iOS is just Safari in disguise, so this issue also affects Chrome/iOS users

If your video does have an audio track and it won’t play in Safari, then please contact Customer Success and we’ll look into your issue!