What are the browser and device requirements?
Viostream supports all modern browsers on desktop and mobile.
Player, Sites and Console
| Browser | Version | Notes |
|---|---|---|
| Microsoft Edge | 40+ | Using the latest version is highly recommended |
| Firefox | Latest | Using the latest version is highly recommended |
| Chrome | Latest | Using the latest version is highly recommended |
| Safari | 6.0+ | Using the latest version is highly recommended |
| Safari iOS | 6.1+ | Console is not supported for mobile devices |
| Android mobile 1 | 4.3+ | Console is not supported for mobile devices |
Viostream will serve an HTML5 player.
Users who access Viostream using an unsupported browser will be notified via a banner at the top of the page.
Browser support policy
Viostream policy is to deprecate support for browsers when they fall below 5% market share in our customers' home markets. We encourage customers and end-users to upgrade to the most recent browser version. As an example, IE11 is no longer supported as it has less than 5% market share in Australia, Singapore, Malaysia, Indonesia and the United States 2.
Additionally, browsers that have reached end-of-life from their suppliers are unsupported from the moment their provider ceases to provide support (e.g. Internet Explorer). We will not actively stop our services from working on these browsers, however we cannot guarantee our service to work. Viostream strongly suggests our customers upgrade their browsers as unsupported browsers will no longer receive any security or efficiency upgrades from the vendor.
Notes
1 Only tablets that have more than 5% market share are supported, e.g. Samsung, Google, ASUS. Viostream supports Android using their native browser and native player that can accept HLS content.
2 Viostream uses http://gs.statcounter.com/ as a reference to determine these percentages.