Frequently Asked Questions

Viostream enables you to burn a watermark into every video at the time of upload. This is applied at an account wide level, and is typically used to enforce corporate branding across your library.

DataConnect is an additional module. To find out more on how DataConnect can work for you, please contact Customer Success via the LiveChat.

If you don't find what you need on this site and need to get in touch, you can contact us via phone or email, or via the live chat.

Channels are designed to be seamlessly embedded on any website.

If you have a Media Asset or a Channel that is audio-only, you may wish to embed a streamlined audio-only player. Viostream enables this feature via a query string in the embed code.

Viostream supports Multi-factor Authentication (MFA) using any Time-based One-time-Password (TOTP) application such as Authy, Microsoft Authenticator or Google Authenticator.

The account key is an alphanumerical key used to access the Viostream API.

You can set a custom Player to be your account default Player. This will impact all links and embed for assets across the account, unless a specific player is specified on a per-embed basis.

A responsive iframe will render well across a variety of devices and screen sizes.

For videos with multiple audio tracks, Viostream will display the name of the track as per the original metadata in your uploaded file. If you need help updating your audio track names, please contact Customer Success.

Viostream enables you to embed once and update your vidoes seamlessly.

If you have forgotten your password, you can perform a password reset via email.

Tagging your videos will help you to organise and search your Library.

Improve the accessibility and indexability of your videos by uploading a transcript file.

Viostream allows you to select a specific Player every time you embed a Media Asset or a Channel.

Viostream supports all modern browsers on desktop and mobile.

All web traffic to and from Viostream is encrypted using a minimum of TLSv1.2.

Viostream videos won't play in Safari or iOS if they don't have an audio track.