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Account Settings Overview

Viostream organises access and settings across three levels: Account, Workspace, and User. Understanding this hierarchy helps you know where to find settings and who can change them.

Account​

An Account is the top-level entity in Viostream, tied to your organisation's licence. When your organisation signs up to Viostream, you receive an Account. The Account determines:

  • Which plan you are on (Essentials, Premium, or Enterprise)
  • Your storage and bandwidth allocations
  • Which features are available to your organisation

Your Account is managed by Viostream. To change your plan or discuss licence terms, contact Customer Success via the Live Chat.

Workspace​

A Workspace is the operating environment inside your Account. It contains your media library, channels, players, themes, and users. Most day-to-day administration — inviting users, configuring security, managing settings — happens at the Workspace level.

Enterprise accounts can have multiple Workspaces under a single Account. This allows large organisations to maintain separate environments for different business units, regions, or brands, each with their own users and settings, while sharing a single licence.

Users​

Users belong to a Workspace. Each user has a role that determines what they can do within that Workspace — from full administrative access through to read-only analytics.

A user can be a member of more than one Workspace if they are invited to multiple Workspaces within the same Account or across different Accounts.

For a full breakdown of what each role can do, see Understanding User Roles.

Settings in This Section​

Settings in Viostream are split into two categories:

  • Personal Settings — settings that apply to your individual user account across all Workspaces, such as your profile, security (MFA), and notification preferences.
  • Workspace Settings — settings that apply to the entire Workspace, visible and configurable by administrators only.